Warranty Policy

1. Scope of Warranty Coverage

Warranty terms on ShopPulss vary by product category and are clearly specified on individual product detail pages. Not all items carry long-term warranties.

2. Types of Warranties

• ShopPulss 7-Day Checking Warranty: Standard on eligible electronic and tech items. Covers manufacturing defects and dead-on-arrival faults identified within 7 days of delivery.
• Official Brand / Manufacturer Warranty: Products carrying official brand warranties (e.g., specific mobile accessories or brand electronics) must be serviced through the manufacturer’s authorized service centers in Pakistan using the provided warranty card and purchase invoice.
• No Warranty Products: Clearance items, consumable products, cosmetic accessories, and cables are sold without extended warranty unless dead-on-arrival.

3. What is Excluded from Warranty

Warranty coverage is void under the following circumstances:

• Physical breakage, cracks, scratches, dents, or structural damage resulting from drops or misuse.
• Liquid ingress, moisture damage, corrosion, or fire exposure.
• Damage caused by electrical voltage fluctuations, ungrounded outlets, or unauthorized third-party chargers.
• Evidence of tampering, unauthorized repair, or missing serial number / barcode labels.

4. How to Submit a Warranty Claim

To lodge a checking warranty claim within the valid period:

1. Contact customer support with your Order Number and proof of purchase.
2. Describe the issue in detail and share visual documentation (photos or video clip).
3. Follow the return instructions to submit the product for technical evaluation at our Karachi facility.