Official Store Policy
Last updated: January 1, 2026
Customer Support & Help Center
Get assistance with your orders, tracking, returns, and general product questions.
We're Here to Help
At ShopPulss, customer satisfaction is our top priority. Whether you have questions before placing an order, need help choosing between products, or want an update on a package in transit, our support team is ready to assist you.
Quick Self-Service Options
- Track Existing Order: Check real-time parcel milestones using our Track Order tool.
- Frequently Asked Questions: Find immediate answers to common shopping queries on our FAQ Page.
- Returns & Refunds: Review eligibility and initiate return requests on our Return Policy page.
Direct Support Channels
- WhatsApp Helpline: +923328912706 (Fastest response during working hours)
- Phone Support: +923328912706
- Email Support: support@shoppulss.com
- Operational Hours: Monday through Saturday, 9:00 AM – 7:00 PM PKT
Questions about this policy?
Our support desk in Karachi is ready to assist you regarding any order or policy inquiry.