Return and Refund Policy

1. Return Window & Eligibility

At ShopPulss, we want you to purchase with complete peace of mind. We offer a 7-day return inspection window commencing from the date your parcel is marked as delivered by our courier partner.

To qualify for a standard return, items must satisfy the following conditions:

• The return request must be lodged within 7 calendar days of delivery.
• The product must remain in its original, unused, and uninstalled condition.
• All original manufacturer packaging, tags, seals, warranty cards, manuals, and bundled accessories must be complete and undamaged.

2. Reasons Accepted for Return

You may initiate a return under the following circumstances:

• Transit Damage: The product arrived physically damaged or broken.
• Defective on Arrival (DOA): The product fails to power on or function according to its published specifications upon initial unboxing.
• Incorrect Item Received: The product delivered differs in model, color, or specification from what was ordered.
• Missing Parts: Essential components or accessories advertised with the product are missing from the sealed box.

3. Non-Returnable Product Categories

For health, hygiene, and copyright reasons, the following items cannot be returned once opened unless proven defective upon arrival:

• In-ear earphones, headphones, and personal hygiene grooming tools with broken seals.
• Consumable items, screen protectors, adhesives, and single-use accessories.
• Software products, digital codes, or activated electronic licenses.
• Products exhibiting signs of physical misuse, liquid damage, unauthorized disassembly, or electrical short-circuits.

4. Step-by-Step Return Process

1. Initiate Request: Contact our support team via WhatsApp (+923328912706) or email (support@shoppulss.com) within 7 days of delivery.
2. Provide Evidence: Share your Order Number along with clear unboxing photographs or a short video demonstrating the parcel condition and defect.
3. Authorization & Shipping: Once approved, our team will provide return parcel packing instructions and dispatch details. In major cities, reverse courier pickup may be arranged; otherwise, you will be guided to drop the parcel at an authorized courier branch.
4. Inspection: Returned items undergo physical and functional verification at our Karachi facility within 2 to 3 business days of receipt.

5. Refund Methods & Timelines

Upon satisfactory inspection, refunds are processed according to your original payment method:

• Cash on Delivery (COD) Orders: Refunds are disbursed directly via Bank Transfer (IBFT) or verified mobile wallet (EasyPaisa / JazzCash) to customer-designated Pakistani accounts within 5 to 7 business days.
• Advance Bank Transfers: Returned directly to the originating bank account within 3 to 5 business days.

Note: Standard courier delivery fees are non-refundable unless the return is due to an error on our part (such as a defective or incorrect item).