Privacy Policy

1. Introduction

ShopPulss ("we", "our", or "us") respects your personal privacy and is committed to protecting the personal data you share when browsing our website, creating an account, or placing an order. This Privacy Policy explains our data collection practices, the purposes for which data is processed, and your rights regarding your personal information.

2. Information We Collect

We collect only the information necessary to fulfill orders, maintain store security, and provide customer support:

• Account Information: Your name, email address, password hash, and contact numbers provided during registration.
• Order & Delivery Information: Consignee name, delivery street address, city, postal code, province, and phone number required for courier dispatch.
• Payment Details: For Cash on Delivery (COD), order totals and collection amounts. For bank transfers or mobile wallets (such as EasyPaisa/JazzCash), transaction reference IDs, sender mobile numbers, and bank receipts provided for manual payment verification. We do not store credit or debit card numbers on our servers.
• Customer Communications: Messages, feedback, WhatsApp queries, and contact form submissions sent to our support desk.
• Technical & Browsing Data: Standard server logs, IP addresses, browser user-agents, device categories, and session identifiers necessary for site security, fraud mitigation, and shopping cart persistence.

3. How We Use Your Information

Your data is used strictly for legitimate commercial and operational purposes:

• To process, verify, pack, and deliver your orders.
• To communicate order status updates, tracking numbers, and delivery notifications.
• To verify manual payments and prevent fraudulent orders.
• To facilitate product returns, warranty claims, and customer support queries.
• To monitor system performance, fix technical errors, and optimize website accessibility.
• To comply with applicable tax, commercial, and regulatory obligations in Pakistan.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share information only with authorized service partners essential to store operations:

• Logistics & Courier Partners: Third-party couriers (such as TCS, Leopards Courier, Trax, or PostEx) receive consignee names, delivery addresses, and phone numbers exclusively to effect parcel delivery.
• Hosting & Technical Infrastructure: Secure cloud and server hosting vendors that maintain server hardware, database backups, and network uptime under confidentiality agreements.
• Law Enforcement & Legal Authorities: Where required by valid legal process, judicial order, or statutory reporting under applicable Pakistani law.

5. Data Retention & Security

We implement industry-standard administrative, technical, and physical security measures—including TLS encryption for web traffic, password hashing, and restricted database access—to protect your personal information against unauthorized disclosure or loss. While we take every reasonable precaution, no Internet transmission is completely invulnerable.

Order records are retained for the minimum statutory period required for tax auditing, accounting, and dispute resolution under Pakistani commerce regulations.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact information, or request account closure. To submit a data request, please reach out through our Contact Us page.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational procedures or relevant legal standards. The "Effective Date" at the top of this page indicates when the latest version was published.